Use this when you are traveling, out of office, or do not need meals for the next cycle.
Manage meal plan
Pause, resume, cancel, or change where your meals are staged.
Meal plans affect kitchen prep and local pickup staging, so schedule and location changes are handled before the next preparation cycle whenever possible.
What can be changed
Tell us what needs to happen before the next prep cycle.
Billing actions are tied to Stripe. Fulfillment actions, like pickup location, days, time windows, food preferences, and allergy notes, are tied to the kitchen and local pickup operation.
Self-service management
Open billing management and send food-plan changes.
Enter the email used at checkout. If Stripe has an active customer record, you will be sent to the secure Stripe customer portal for billing actions like pause, cancel, payment method updates, and receipts. Food, schedule, pickup, and allergy changes are sent to operations because they affect kitchen prep and staging.
Restart a paused food plan and confirm the pickup schedule before the kitchen prepares meals.
Request cancellation before the next preparation cutoff so food is not made unnecessarily.
Move pickup to a different store, office, gas station, c-store, or nearby route location.
Adjust selected days, breakfast/lunch/dinner windows, or weekly rhythm.
Update allergies, vegetarian preference, spice level, or ingredients to avoid.
Launch process
Billing uses Stripe. Food fulfillment uses operations review.
Pause, cancel, receipts, and payment-method changes happen through Stripe when checkout is attached. Pickup location, schedule, quantity, food notes, and allergy changes are recorded for operations because they affect prep counts, kitchen routing, and pickup staging.
Include these details
- Email used for checkout and request ID if you have it.
- Whether you want to pause, resume, cancel, or change details.
- Effective date for the change.
- New pickup location, days, or time windows if applicable.
- Any allergy or food preference updates.
Customer account view
What subscribers should eventually see after secure sign-in.
A customer should be able to open their food plan and see notifications, pickup history, and consumption patterns without asking the team. This needs a secure customer login or magic-link flow before personal records are exposed.
Date, time window, pickup point, and whether the order was collected.
Food item, kitchen partner, dessert add-on, and any substitution notes.
Favorite meals, usual pickup windows, skipped cycles, and common locations.
Email, SMS, and future mobile app alerts for staged, ready, missed, or changed orders.
Notification settings
Email, SMS, and future app alerts.
Customers can choose how they want to be notified when food is staged, ready for pickup, picked up, missed, changed, paused, resumed, or cancelled.
Email pickup reminderSMS food ready alertMobile app push alertWeekly plan summaryPickup history receiptLocation or schedule change confirmation